Terms and conditions

General Terms

Wandelion Inc., hereafter also referred as “Company”, “Wandelion” “We”, “Us” is the registered company holding main office in 10 Stuart Court, Nether Street, N3 JP, London, UK.

Customer, also referred as “client”, “you”, “buyer” is the person who bought tour package or any other product or service via wandelion.com website.

Party, collectively referred as Parties are Wandelion on one side and customer who entered into contractual relations with Wandelion on the other side.

Tour Operator, hereafter also referred as “supplier” is business entity owning tours and/or services provided through wandelion.com website.

Tour package offer, hereafter referred as “tour” is the tour package offer placed on wandelion website.

Booking, also referred as “Order”, “Purchase” is the booking of any tour offered on wandelion.com website.

 

Making Your Booking

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name.

You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

The tour booking is considered duly placed once customer completes online order form and makes payment required by the tour offer. The booking is then processed and customer receives booking confirmation.

Once the confirmation is received wandelion is responsible to ensure provision of the tour described in the booking. Any alteration of cancellation of the booking by any party shall be carried out in accordance with Cancellation and Alterations sections of this Terms and Conditions.

 

Responsibility for your booking

We will arrange for you to receive the services that make up the order that you have placed and that we confirmed. These services will be provided through independent suppliers. Suppliers are responsible for making sure that each part of the tour you book with us is provided to a reasonable standard and as was advertised by us.

We have taken all reasonable care to make sure that all the services which make up your booking advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards. However, overseas safety standards are generally lower than in the UK.

 

Tour operators and other service suppliers

All tour packages offered at Wandelion are provided through independent suppliers. Wandelion acts as agent to advertise and arrange provision of your booking. Wandelion takes all reasonable measures to ensure all Suppliers meet all requirements to be capable of providing tours as advertised by us.

Should any Supplier fail to provide tour package as described, we will provide you with assistance to ensure your security and fulfilling your legal and reasonable requests to tour Supplier.

 

Passport, Visas and Health

All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the country/s that will be visited during the trip.

You are solely responsible to obtain relevant travel and health insurance for you and all other members of your party at your own discretion.

 

Prices and Exchange rates

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.

All prices on the website are quoted on US dollars, four your convenience you can choose to view prices in another currency. Prices on this website are based upon exchange rates published on Financial Times on each Monday. Prices shown in any currency other than USD are indicative, the final payment will be charged in USD.

 

Order modification and cancellation

Modifications by US

We will do our utmost to provide the trip arrangements that have been confirmed, but we must retain the right to modify or cancel any trip, flight schedule, accommodation or arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you as soon as possible, and, should the change be such that it alters the nature of the trip, we shall give you the choice of an alternative trip or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any trip for reason of political tension or natural disaster unless specifically recommended to do so by the Foreign Office.

Modifications by You

We will do our best to make any modifications you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. All modifications shall be done either on wandelion website: using your login details or booking reference or by email communication with our sales assistants.

When making the amendment, any promotional prices and discounts at are no longer valid at the time of modification will not be calculated for additional members of your booking.

Booking Cancellation

Should you need to cancel your booking, you need to make cancellation through wandelion website or by email notification to us. In case if you have requested cancellation by email, your order is considered duly cancelled once you have received e-mail confirmation.

To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we’ll make a cancellation charge on the scale shown below. You are responsible for paying this charge.

Term

Cancellation charge amount

Up to 30 days before the departure day

Free of charge

From 29 to 5 days before the departure day

25% of booking price

From 5 to 2 days before the departure day

50% of booking price

1 day before the departure day or no show

100% of booking price

 

Complaints & Arbitration

If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by phone/fax/email and we will endeavour to assist. If you are still not satisfied on your return home, you must write to US within 14 days of returning from your holiday to allow your complaint to be investigated properly.